Behind The Scenes of The Winning Team
(All dealing with Internal Team & Clients)
Providing Outstanding Service includes:
· How to Put the Organization’s best foot forward
· Handling Concerns professionally
· Building Team Spirit among the Staff
· Ways of Keeping a Winning Attitude
Customer Service for Your Business
(Business Owners, Managers)
Turning Crises into Purchases includes:
· Developing Solution Centered Thinking
· How to Say No and Deliver Bad News without being offensive
· Positive ways to Serve Demanding Customers
· Ways of Keeping a Winning Attitude within your team
Developing A Customer Service Plan for Your Business
(Business Owners, Managers)
Training Employees to Build Repeat Business includes:
· How to identify and provide what your market wants
· Steps to helping employees develop Customer Centered Thinking
· How to embolden employees faced with aggressive competition
· Ways to motivate employees to encourage Return and Repeat Business
People Skills for Professionals
(Management, Leadership, Service, Public contact)
Enhancing professionalism in the workplace while meeting the public includes:
· Image in the office – What, How and Why
· Recommended styles of successfully serving difficult people
· How to enjoy every workday