Are you Satisfied?
Do you want a CREDIT or a REFUND?
When customers contact the Business Owner or Help Desk to return a product, the quality of service and atmosphere influence your customer’s attitude and likelihood of future purchases. Often this takes place when the customer is displeased with your product or service. Sometimes providing the highest quality of service requires telling the customer something they do not want to hear.
Tim will show the importance of the little things during these emotionally charged moments. Learn ways to teach your employees how to provide the best service to your customer even when the conversation must begin with telling the customer something they do not want to hear.
Even the most difficult customer desires more than an apology or a refund. Tim will show you what it is, and how you and your employees can delight your customer when you deliver it.